Leading WhatsApp Commerce Consultants in Nairobi · Kenya

Sell Where Your Customers Already Chat.

Kenyan customers ask, compare, negotiate, and buy on WhatsApp. Techhold Developers — Nairobi's leading WhatsApp commerce consultants — build WhatsApp Business API systems, catalogs, chatbots, and payment flows that turn conversations into revenue.

Get Your WhatsApp Audit → Explore Services

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70+ WhatsApp Commerce Builds

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+280% Avg. Conversion Lift

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Chatbots & API Certified

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Instant Replies

WhatsApp commerce chat experience in Nairobi Kenya

WHATSAPP BUSINESS ♡ Order via WhatsApp · KES 4,500

WhatsApp Order & Payment Flow

📍 Nairobi · Catalog → Cart → M-Pesa

💬 Chat

🛒 Catalog

💳 M-Pesa

Techhold WhatsApp Team

Commerce Consultants

Chat

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+280% Conversions

The Real Cost

Why Most Kenyan Businesses Lose Sales on WhatsApp

WhatsApp is where Kenyan business happens — but without systems, chats become chaos and revenue leaks out the door.

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Slow Replies

Customers move on within minutes. Slow responses kill deals before they begin.

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Personal Number Chaos

Using a personal WhatsApp — no catalog, no labels, no automation, no analytics.

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No Catalog or Cart

Customers can't browse, choose, and buy — they ask "how much?" over and over.

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Manual Payment Flow

Sending Paybill numbers and waiting for screenshots slows down every sale.

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Multiple Agents, No System

Several team members on one number with no routing, no assignment, no records.

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No Data or Visibility

No conversion tracking, no team performance, no revenue insights.

What We Offer

Our WhatsApp Commerce Consulting Services

Complete WhatsApp commerce solutions for Kenyan businesses — from Business API setup to catalogs, chatbots, payments, and ongoing optimization.

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WhatsApp Business API Setup

Official API onboarding, verification, and business profile setup.

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WhatsApp Catalogs

Product catalogs with images, prices, and shareable product links.

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Chatbot Design & Build

Conversational flows for FAQs, lead capture, orders, and support.

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M-Pesa Payment Integration

STK Push, Paybill, and Till Number payments inside chat flows.

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Multi-Agent Inbox Setup

Team inbox, routing, assignment, and shared contact history.

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Broadcast & Campaigns

Opt-in broadcasts, re-engagement, and template message campaigns.

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Website & Ads Integration

Click-to-WhatsApp buttons on sites, ads, brochures, and socials.

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CRM & ERP Sync

Sync contacts, orders, and conversations into your business systems.

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Analytics & Reporting

Conversation metrics, conversions, agent performance, and revenue.

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Team Training

Scripts, playbooks, and training for your WhatsApp sales team.

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Migration & Optimization

Move from personal WhatsApp to Business API and optimize flows.

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Ongoing Growth Retainers

Monthly optimization, campaigns, and reporting as you scale.

How We Work

Our WhatsApp Commerce Process

A structured process that turns WhatsApp from a chat app into a revenue channel — in weeks, not months.

01 — AUDIT

Commerce Audit

Current WhatsApp usage, customer journey, and gaps mapped.

02 — DESIGN

Journey & Flow Design

Chat flows, catalog structure, and chatbot scripts designed.

03 — BUILD

API & Automation

API setup, catalogs, chatbots, and payments implemented.

04 — SCALE

Optimize & Scale

Campaigns, analytics, and optimization to compound revenue.

WhatsApp Business API

Move From Personal WhatsApp to Official Business API

Personal WhatsApp wasn't built for business. WhatsApp Business API gives you a verified business profile, multiple agents, unlimited conversations, and a platform ready to scale. We handle the entire setup for you.

Official Business API onboarding and verification
Verified business name and green badge application
Multi-agent and multi-device access
Template message approval and management
Business profile, hours, and location setup
Solution Provider selection and connection

WhatsApp Business API setup Nairobi Kenya

WhatsApp Catalogs

Let Customers Browse, Choose, and Buy in Chat

WhatsApp catalogs turn every chat into a storefront. Customers browse products, see prices, view images, and add to cart — all without leaving WhatsApp. It's the fastest way to convert Kenyan buyers who live on WhatsApp.

Product catalog with images, prices, and descriptions
Shareable product links across WhatsApp and socials
Cart and multi-item order flows
Category and search navigation
Stock and variant management
Simple integration with payment and delivery flows

WhatsApp product catalog in Nairobi Kenya

Chatbots & Automation

Answer Faster, Sell Smarter, Never Sleep

Your chatbot handles the repetitive work — FAQs, order status, lead capture, and product questions — so your team focuses on closing. It works 24/7, in English and Swahili, and hands off to a human when needed.

FAQ and product question automation
Lead capture and qualification flows
Order placement and status flows
Appointment booking and reminders
Multilingual flows (English and Swahili)
Smart escalation and human handoff

WhatsApp chatbot automation in Nairobi Kenya

Payments in Chat

Get Paid Without Leaving WhatsApp

We integrate M-Pesa (STK Push) and card payments directly into WhatsApp flows — so customers pay from within the chat, receive instant confirmation, and get auto-receipts. No app switching, no manual Paybill, no friction.

M-Pesa STK Push from chat
Paybill and Till Number integration
Card payments for international customers
Auto SMS and email receipts
Order and invoice sync with CRM
Recurring payments for subscriptions

WhatsApp M-Pesa payment integration Nairobi Kenya

Core Capabilities

Everything We Bring to Every WhatsApp Commerce Project

These are the non-negotiables we bake into every WhatsApp commerce build.

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Business API

Official WhatsApp Business API onboarding and setup.

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Catalogs

Product catalogs with images, prices, and variants.

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Chatbots

Automated flows for FAQs, orders, and lead capture.

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M-Pesa Payments

STK Push, Paybill, and Till payments inside chat.

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Multi-Agent Inbox

Team inbox, routing, and shared contact history.

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Broadcasts

Opt-in campaigns and template messages.

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Integrations

Website, ads, CRM, ERP, and payment sync.

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Analytics

Conversions, revenue, and agent performance.

Use Cases

WhatsApp Commerce for Every Kenyan Business Type

Purpose-built WhatsApp commerce flows for each type of business and industry.

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Retail & E-commerce

Catalogs, carts, and M-Pesa checkout in chat

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Restaurants & Food

Menus, orders, and delivery coordination

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Health & Clinics

Appointment booking, reminders, and follow-ups

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Education

Course inquiries, enrollment, and student support

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Real Estate

Property inquiries, viewings, and rental payments

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Logistics

Delivery updates, tracking, and customer support

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Professional Services

Lead capture, consultations, and invoicing

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Hospitality & Travel

Bookings, itineraries, and guest support

Chat Flows

The Four Flows Every WhatsApp Commerce System Needs

From first message to repeat purchase — every flow optimized for conversion.

Lead Capture

Inquiry to qualified lead

Browse & Choose

Catalog to cart

Pay & Confirm

M-Pesa STK Push to receipt

Support & Repeat

After-sales and re-engagement

What You Receive