Orders In. Deliveries Out. Zero Chaos.

eCommerce order management is the end-to-end process of capturing an order, verifying payment, allocating stock, coordinating fulfillment, arranging delivery, notifying the customer, and handling returns — all managed accurately and efficiently.

Done right, it turns order chaos into a smooth, automated flow. Done wrong, it costs your business time, money, and reputation.

We integrate your store with the couriers and delivery networks your customers actually use — including Sendy, Pick-Up Mtaani, Fargo Courier, G4S, Easy Coach parcels, and custom delivery partners.

We also support boda delivery dispatch, pickup points, and same-day courier services in Nairobi — with automated booking, tracking, and customer notifications.

Yes. We build automated M-Pesa reconciliation that matches STK Push, Paybill, and C2B payments to orders in real time — eliminating manual spreadsheets and preventing fulfillment on unpaid orders.

Reconciliation reports are also generated automatically for your finance team.

Order and delivery management systems in Nairobi typically range from KES 250,000 for a focused single-channel automation, to KES 2,500,000+ for full multi-channel OMS with courier integrations, ERP sync, and returns workflows.

Ongoing management retainers start at KES 60,000 per month depending on order volume and channel count. We provide fixed-scope proposals after a free discovery workshop.

Yes. We support Shopify, WooCommerce, Magento, BigCommerce, Next.js headless commerce, and custom platforms. We also work with Kenyan marketplaces and WhatsApp Business ordering.

For internal systems, we integrate with ERPs, POS, and CRMs via APIs — so orders flow seamlessly across your whole business.

We design structured return and refund workflows with:

(1) Customer-initiated return requests. (2) Automated approval rules. (3) Return label generation. (4) Refund processing (M-Pesa or card). (5) Restocking logic and inventory adjustment. (6) Full audit trail for finance and reporting.

A focused single-channel OMS takes 3–6 weeks. Multi-channel setups with courier integrations and ERP sync take 6–12 weeks.

We phase rollout so improvements land in production quickly — you see results compounding throughout the project, not just at the end.

Yes. We deliver order and delivery management services to businesses across Kenya — including Mombasa, Kisumu, Nakuru, Eldoret, and Thika — and internationally.

All work is delivered remotely with regular video reviews and shared dashboards.